These Terms of Use govern your access to and use of the website https://fillin.co.in/, the Fillin Services mobile application, and any related features, services, content, or tools made available by Fillin and its services (Reg Address: 5-5-35/132, 1st floor, IDA Prasanthi Nagar, Kukatpally, Medchal, Telangana-500072) ("Fillin", "we", "our", or "us"). By accessing or using the Platform, you agree to be legally bound by these Terms of Use.
Fillin provides an online platform through which customers may request home and cleaning services, including but not limited to kitchen cleaning, bathroom sanitization, floor mopping, and similar household assistance services. The actual service work is performed by independent service providers, partners, technicians, or associates engaged to deliver the requested service.
1. Eligibility and Use of the Platform
- 1.1 You must be at least 18 years old to use the Platform or place a booking.
- 1.2 You must ensure that all information provided by you during registration, booking, or communication is correct, complete, and current.
- 1.3 You are responsible for maintaining the confidentiality of your account credentials and for all activity carried out through your account.
- 1.4 You agree not to use the Platform for unlawful, fraudulent, abusive, anti-social or harmful purposes.
2. Nature of Services
- 2.1 Fillin acts as a facilitator connecting customers with service providers for home-related services.
- 2.2 We do not guarantee that every service listed on the Platform will be available in every location or at every time.
- 2.3 The scope of work, estimated duration, pricing, and service inclusions may vary depending on the service selected, property condition, location, and availability of service providers.
- 2.4 Any special request outside the standard service package may be chargeable separately, subject to prior confirmation.
3. Booking and Service Delivery
- 3.1 A booking is confirmed only when you receive a confirmation message, email, app notification, or other communication from us.
- 3.2 We may cancel, postpone, or modify a booking due to operational reasons, safety concerns, non-availability of personnel, incorrect information, or circumstances beyond our control.
- 3.3 You must ensure access to the premises at the scheduled time and provide reasonable cooperation for completion of the service.
- 3.4 If the service cannot be completed due to customer-side issues, including lack of access, unsafe conditions, or absence of required arrangements, the booking may still be charged.
- 3.5 The customer cannot ask/order service provider to continue after completion of scheduled time unless extension request is accepted by Fillin.
- 3.6 For increasing the service time for the ongoing order, customer must raise extension request accepted by Fillin at least 10 minutes prior to completion of the order. Charges may apply accordingly.
4. Pricing and Payments
- 4.1 All prices shown on the Platform are subject to change without prior notice unless a booking has already been confirmed.
- 4.2 Applicable taxes, platform charges, convenience charges, or additional service charges may be added as applicable.
- 4.3 Payment may be made through payment modes enabled on the Platform, including UPI, cards, net banking or wallets.
- 4.4 You agree to pay all applicable fees for the services booked by you.
- 4.5 Refunds, where applicable, will be processed according to the cancellation and refund terms communicated by us from time to time.
5. Cancellation and Refund
Our detailed Cancellation & Refund Policy is available at /refund-policy.
6. Customer Responsibilities
- 6.1 You shall share the OTP to the service provider and upon verification the service provider will start the service.
- 6.2 The customers are responsible for providing a safe working environment, maintaining property access, and securing pets.
- 6.3 You shall not ask service providers to perform illegal, dangerous, humiliating, or physically unsafe tasks.
- 6.4 You shall ensure that children, pets, fragile items, and valuable personal property are secured where necessary before service begins.
- 6.5 You shall treat all service personnel with dignity, respect, and fairness.
7. Service Provider Conduct
- 7.1 Our service providers are expected to maintain professionalism, punctuality, hygiene, and respectful behaviour.
- 7.2 We may take action, including suspension or removal from the Platform, if any service provider is found to engage in misconduct, harassment, discrimination, theft, unsafe behaviour, or repeated poor performance.
8. User Reviews and Feedback
- 8.1 You may submit ratings, reviews, feedback, or complaints about services received.
- 8.2 You agree not to submit false, misleading, defamatory, obscene, abusive, or malicious content.
- 8.3 We reserve the right to remove or moderate user content that violates these Terms or applicable law.
9. Intellectual Property
- 9.1 All trademarks, designs, logos, text, graphics, software, and other content on the Platform are owned by or licensed to Fillin.
- 9.2 You may not copy, reproduce, distribute, modify, or commercially exploit any part of the Platform without our prior written consent.
10. Limitation of Liability
- 10.1 Fillin is only a platform facilitator and is not liable for acts, omissions, delays, negligence, or misconduct of third-party service providers except to the extent required by law.
- 10.2 We shall not be responsible for indirect, incidental, special, punitive, or consequential damages arising from your use of the Platform or services.
- 10.3 Our total liability, where applicable, shall be limited to the amount paid by you for the relevant service, subject to applicable law.
11. Suspension and Termination
- 11.1 We may suspend or terminate your access to the Platform if we believe you have violated these Terms, misused the Platform, or acted in a manner harmful to Fillin, its service providers, or other users.
- 11.2 Termination of access shall not affect rights or obligations that accrued before termination.
12. Governing Law and Jurisdiction
- 12.1 These Terms shall be governed by and interpreted in accordance with the laws of India.
- 12.2 Subject to applicable law, the courts having jurisdiction over the location of our registered office shall have exclusive jurisdiction over disputes arising out of or relating to these Terms.
13. Changes to Terms
- 13.1 We may revise these Terms from time to time.
- 13.2 Updated Terms will be posted on the Platform with the revised effective date. Continued use of the Platform after such update constitutes acceptance of the revised Terms.