Last updated: June 2026 · Fillin Services
We understand that plans change. Our Cancellation & Refund Policy is designed to be fair and transparent for both customers and service professionals.
| Cancellation Timing | Refund | Cancellation Fee |
|---|---|---|
| More than 24 hours before service | Full Refund (excl. platform fee) | None |
| Between 4 – 24 hours before service | Partial Refund | 25% of booking value |
| Less than 4 hours / No-show | No Refund | Full booking amount |
| Cancelled by Fillin / Service Provider | Full Refund | None |
You may request cancellation or rescheduling of a booking through the Platform or by contacting our customer support team.
Cancellation charges may apply depending on the time of cancellation, the stage of service preparation, or the applicable policy at the time of booking.
If a service provider reaches the location or begins service and the booking is cancelled by you, the booking may be treated as a chargeable cancellation.
If you cancel a booking well in advance — before 24 hours of the scheduled time slot — you are generally entitled to a full refund, excluding the platform fee.
Cancelling within the 4 to 24 hour window before the scheduled time slot may result in a partial cancellation fee of 25% of the booking value.
Cancelling within 4 hours right before the booked time slot, or failing to show up at the scheduled time, may result in no refund of your payment.
If cancellation is carried out by Fillin or the service provider, the User shall receive the full amount as a refund. The User shall also be offered the option to reschedule the Service or be provided with equivalent service credits.
All eligible refunds will be processed and reflected to the original payment mode within 7 to 14 working days.